The Canadian Wii Finder *Revived w/ a new title*

Pagliaro said:
Thats poor customer service from employees/managers that say We don't know or No idea.

Where I work (Retail store) when a costumer asks about availability I check and give them a more striaght forward answer. Even when we don't know we explain why we don't know for example. Our inventory system says the estimated time of delivery is Jan 17th 2007, however the item is on standing order meaning we have to wait for our distributor to recieve the item and it is shipped to stores based on popularity and units on order. It is best to call back the week of to update you on the status of your item. Although I don't give a definative answer the customer has recieved service rather than being brushed off. Though the one draw back to this is if we recieve the item early which is rare but does happen. - Though most other personel other then my self and the people I have trained would most likely take the escape goat route especially at this time of year.

Don't get me wrong I understand the demand and your absolutely right that I should be appreciative about the 2 days I have saved myself from recieving that answer and I am. However working in retail an employee should know how to look up units on order, estimated time of delivery, units on hand. They choose not to take the time and say item is out of stock (this one is not as bothersome cause I know for the most part that it is true)

Employees just assume an item is out of stock but while we are talking the item may have just been recieved or a customer may have returned one and this is entered into the stock count so it is best to ask.

Units on order is good to know because I always go under the assumption that for every 1 of me there is atlest 20 others who want one at the same store.

Estimated time of arrival key word is estimate but I would personally rather hear something more delibarate such as week of, mid-month etc. Items like these would be in the inventory systems as standing order and those ETA are often updated daily even though the ETA often changes for the worse but I would like to know the ETA for the day I asked and not after christmas.

Further I would like to add for items like this, Its best to ask the highest postion available at the store and not a regular employee.

Some may also take after Christmas as Dec 26th and be camping out Chrismas night only to hear the item did not come in stock.

I hope this doesn't start an arguement as that is not my intention. Thanks for your reply it did make me appreciate the 2 days time I saved but Starting After christmas the chase continues. I will eventually get a Wii at retail price or better and that day I will be happy and I also have to admit part of the fun is the anticapation.
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Totally agree with pretty much everything that you just said. Sorry if I came off a bit snappy before.

It's just that, after phoning multiple Best Buys, Future Shops, Sams Clubs, Costcos, Toys R Us's, EB Games, and Wal Marts (just to name a few), it was a rarity for an employee to say "We're getting them in for Tuesday," or something to that effect. The large majority of them would say "We don't know" or "Check back next week," which just further frustrated me.

So I just wanted to say that the 2-day window you were given is better than phoning every hour for the next two days. :wink:
 
I agree with that long-ass post too. Not going to quote it 'cause it'll take up too much space.

Anyway, that's the problem with employees in retail (especially this time of year). Too many seasonal employees getting paid minimum wage to deal with phonecalls every 23 seconds all asking about the Wii. It's frustrating and when it's go-go-go around Christmas time, people don't want to take the minute to check stocks or to look up ETA for the next shipment. Seems the next best thing is to just say 'I don't know'.

Hopefully things'll settle down after boxing day. Good luck on your search everyone and Happy Holidays!

CS
 
Hi Shouts From British Columbia.....I hope by the time mid Jan hits, Wii's will be much more common, sad to say that London Drugs does not sell Wii's....
 
The_One said:
Hi Shouts From British Columbia.....I hope by the time mid Jan hits, Wii's will be much more common, sad to say that London Drugs does not sell Wii's....
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Or any other Nintendo Products. I find this awkward as I have seen a Wii on ebay with a London Drugs receipt. However going to London Drugs today and asking an employee who gave me a direct answer I now know different.

I got 110 dollars worth of HMV gift cards so I hope HMV gets the Wii's before the 29th of this month as the HMV's in Ottawa don't usually carry games or systems yet the ones here in Calgary have plenty.
 
^^^Yea so stupid of London Drugs not to carry any....HMV is a good store to get em, but I think everyone knows they carry em now, before nobody knew! :yesnod:
 
Damn, no stores know them... still! It feels like the Wii is like.. not going to ever be in stock again lol
 
-ReWiind. said:
Shipments on the 31st? Yes! Hallelujah~:D
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31st? Where? That's good news

EDIT: I saw the thread.. and I do believe that those are US dates. Canada is different.
 
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-ReWiind. said:
NO! Time to start searchin' all over again..
Click to expand...

You should still call the day before the 31st to make sure. I can't see Nintendo planning a different date specifically for Canada.. or they might not even bother telling retailers to hold off selling them until a certain date. Well, good luck... incase you get pissed off and goto your local store just to check.
 
Wow.... Went shopping for Boxing day, And couldn't find a wii, but i saw about 12 Ps3 walking by... Lol. My mom is like, who cares just buy a ps3 or xbox 360. I was like NOOOOOOO. So ya..
 
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