Faulty Wii? Hardware issues?

[neutron2k]

to anyone experiencing crashing/locking up WIIs, just ensure that nothing is voering the air vents. Lock ups are a common results of overheating processors and is true of all computer systems

Failing that sounds like theres some bad firmware going around or somthing

Touch wood, I havn't had any problems with my WII yet

 

[Bobbo]

Returning a faulty wii in the UK

Hi,

Can anyone who's had to return a faulty wii in the UK to

Nintendo Service Centre
Codestorm House
Walton Road
Farlington
Hampshire
PO6 1TR


tell me if you need to send in the whole package or just the console itself?

I rang the customer service line which they tell you to do on their website but just got a recorded message telling me to send it in with a covering note saying what the fault is,no mention of a returns authorisation or whether to send in the whole package (remote,nunchuk wii sport etc) or just the console itself.

So anyone who's returned a wii in the UK, what did you send back?

Thanks for your help, Rob.

 

[Nicktendo86]

Hi,

Can anyone who's had to return a faulty wii in the UK to

Nintendo Service Centre
Codestorm House
Walton Road
Farlington
Hampshire
PO6 1TR


tell me if you need to send in the whole package or just the console itself?

I rang the customer service line which they tell you to do on their website but just got a recorded message telling me to send it in with a covering note saying what the fault is,no mention of a returns authorisation or whether to send in the whole package (remote,nunchuk wii sport etc) or just the console itself.

So anyone who's returned a wii in the UK, what did you send back?

Thanks for your help, Rob.

You just have to send in the console itself nothing else. They will probably just send you a new console, it seems that's what they are doing

 

[Bobbo]

Thanks Nicktendo86.

will do :smilewinkgrin:

Thanks again

Rob.

 

[brinty]

Can anyone give me Nintendo UK's customer service phone number please?
I'd check the website but its blocked at work.

My Wii died at some point last week, it has the problem where it turns on, but no signal seems to reach the TV and the wiimote only flashes a bit, nothing else. :incazzato:

 

[Nicktendo86]

Can anyone give me Nintendo UK's customer service phone number please?
I'd check the website but its blocked at work.

My Wii died at some point last week, it has the problem where it turns on, but no signal seems to reach the TV and the wiimote only flashes a bit, nothing else. :incazzato:

Hey mate the number is: 08706060247

Be ready for a wait though as they have quite a long que. The lines are from 8:30-6 I think, you are best off trying them as soon as they open at half 8.

 

[brinty]

Nice one geezer.....am just hoping I'm not gonna have to wait as long as you did for the replacement(s) :scared:

 

[brinty]

Just spoke to someone at the service centre who told me I probably had a faulty Wii and would most likely get a replacement brand new one sent to me. He said that while I would lose all save games and downloaded VC games, the serial number could be transferred across online, so that I wouldn't lose the Wii points I have purchased and input, and will be able to re-download games I have bought with them...which is a relief.

I understand I need to pay for the postage to send it to the service centre, but does this mean I need to enclose postage for the return as well?

 

[Nicktendo86]

Just spoke to someone at the service centre who told me I probably had a faulty Wii and would most likely get a replacement brand new one sent to me. He said that while I would lose all save games and downloaded VC games, the serial number could be transferred across online, so that I wouldn't lose the Wii points I have purchased and input, and will be able to re-download games I have bought with them...which is a relief.

I understand I need to pay for the postage to send it to the service centre, but does this mean I need to enclose postage for the return as well?

They did the same thing for me and transfered the serial number over. What this did for me was basically my file was sent over, so my points were retained and it had my activiy history so I just downloaded my games again.

Yeah it really is a shame we have to pay ourselves to send the console in espicially as in America they don't have to. Don't worry about the return postage, Nintendo deal with that themselves and will send it back via Parcelforce. It should take 2 days after they send it. You might wanna check back with them though to get an update if you don't get it back in say a couple of weeks.

 

[Mahenveau]

Okay, I'm here carrying yet more news of crappy wiimote stuff.

I looked at five pages of this thread, and found many different methods to get the job done, but none of them have really worked, and here is my issue-
Both of my wiimotes are in a coma.
I simply without noticing turned on my wii with the wiimote, pressed a, and started up Zelda. nope. No problem. Till I got to the "press B + A, I did so, and nothing. Not even the pointer. I pressed A, and all my lights flashed about four times. I remembered, Oh yeah! My battery is low, I remember seeing it red! So I restarted the wii and got my other wiimote out. The exact same thing happend, all the lights flashed around four times. I got mad. I came here. After roughly changing the batteries 4, COUNT 'EM! 4 times, I tried the whole "sync your wiimotes" thing. Nothing. I can't even acess the main menu. I'm mad. What do I do? I haven't tried unplugging the wii, in which I'm about to right now, but at this moment, I am totally mad. I spent 5 freaking weeks looking for a 2nd wiimote and now it's in a coma. So for all those technical "whiz" kids out there- what do you do if your wiimotes won't do didly squat? and don't tell me "oh, well you need to sync 'em," or anything else, cause I bite.

 

[Nicktendo86]

Okay, I'm here carrying yet more news of crappy wiimote stuff.

I looked at five pages of this thread, and found many different methods to get the job done, but none of them have really worked, and here is my issue-
Both of my wiimotes are in a coma.
I simply without noticing turned on my wii with the wiimote, pressed a, and started up Zelda. nope. No problem. Till I got to the "press B + A, I did so, and nothing. Not even the pointer. I pressed A, and all my lights flashed about four times. I remembered, Oh yeah! My battery is low, I remember seeing it red! So I restarted the wii and got my other wiimote out. The exact same thing happend, all the lights flashed around four times. I got mad. I came here. After roughly changing the batteries 4, COUNT 'EM! 4 times, I tried the whole "sync your wiimotes" thing. Nothing. I can't even acess the main menu. I'm mad. What do I do? I haven't tried unplugging the wii, in which I'm about to right now, but at this moment, I am totally mad. I spent 5 freaking weeks looking for a 2nd wiimote and now it's in a coma. So for all those technical "whiz" kids out there- what do you do if your wiimotes won't do didly squat? and don't tell me "oh, well you need to sync 'em," or anything else, cause I bite.

That's happened to me a couple of times, don't know if it's the same thing but about twice my remotes just wouldn't do anything. In the end I unplugged the console and pluged it back in. That seems to work a treat. As I say it's only happened a couple of times so I don't think it's that big of a deal. Hope yours isn't a big problem mate.

 

[Eleron]

Hi,

I've had my Wii for a couple of weeks now, all started off good, but I've noticed some graphic glitches creeping into my Wii console and I was wondering if anyone else had noticed this. Basically I'm thinking I have to send my console back to be looked at. This glitch happens in the menu, in games, basically everywhere. I have 3 images showing this -

The Wii menu - glitches circled in red -

In Game Image, glitch most visible around the white text -

Black text on a white background shows the glitch to fill effect -

I've tried everythig I can think of to try solve the problem, changed the TV Mhz settings, changed with input on my TV it uses, and lastly I bought a component cable to use 480p, no change. Anything else I can try (other than takeit back to the shop)?

The TV's a 42inch LG Plasma - no other consoles I plug into it (ie Xbox360) display these glitches.

Thanks!

 

[Lip]

Heres the Geographical number for the Ninteno uk 023 9231 3882 it will be cheaper than ringing 0870 6060247 and it will call the same place plus if you get Geographical free like you do with bt it wont cost you anything

 

[Ender]

Hi,

I've had my Wii for a couple of weeks now, all started off good, but I've noticed some graphic glitches creeping into my Wii console and I was wondering if anyone else had noticed this. Basically I'm thinking I have to send my console back to be looked at. This glitch happens in the menu, in games, basically everywhere. I have 3 images showing this -

I had the exact same problem, call nintendo and get a replacement.

 

[cbwii]

only problem I have seen so far is the synching of wiimotes. mine has been out of sync twice.